Policies

CVPJs Shipping Policy

If you have any questions, please contact our customer service team at hello@cvpjs.com.

Order Processing Time

Orders will be shipped out within 5-7 business days unless stated otherwise under the item's description.

Delivery Address & P.O. Boxes

Please note that we will try our best to modify the delivery address once you have placed your order, but cannot guarantee we will be able to do so. Our customer service team has an estimated 48-72 business hour response time. This does not apply to weekends. Upon certain requests, we may be able to ship to P.O. boxes.

International Orders

CVPJs only ships within the United States. For overseas inquiries: hello@cvpjs.com

Tracking Your Order

Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website.

Returns, Refunds, and Exchanges

CVPJs has a 14-day return policy. You have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@cvpjs.com We have an estimated 48-72 business hour response time.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges & Refunds

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@cvpjs.com